Privacy Policy

1. Introduction

Digital Cloud Sync LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our SupplySync AI platform and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, company name, job title, and phone number when you create an account
• Business Data: Supply chain data, inventory information, logistics data, and other business information you upload to the platform
• Communication Data: Information you provide when you contact us, submit forms, or participate in surveys
• Payment Information: Billing details and payment information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Usage Data: Log files, IP addresses, browser type, device information, pages visited, and time spent on pages
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage
• Performance Data: Information about how you interact with our platform features and performance metrics

2.3 Information from Third Parties

We may receive information from third-party services you integrate with SupplySync AI, such as ERP systems, warehouse management systems, or logistics providers, in accordance with your authorization and their privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services, including processing data, generating insights, and delivering analytics
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service updates, security alerts, technical notices, and respond to your inquiries
• Analytics and Improvement: To analyze usage patterns, troubleshoot issues, and enhance platform functionality
• Security: To detect, prevent, and respond to security incidents, fraud, or illegal activities
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• Marketing: With your consent, to send promotional materials about new features, updates, or related services (you can opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating our platform, processing payments, hosting infrastructure, and providing customer support. These providers have access to your information only to perform tasks on our behalf and are obligated to protect your data.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Data encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data privacy and security best practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Business data uploaded to SupplySync AI is retained in accordance with your subscription agreement and applicable data retention settings within the platform.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction and Updates

You can update or correct your account information at any time through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations or legitimate business interests).

7.4 Opt-Out

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

To exercise these rights, please contact us at contact.supplysync@digitalcloudsync.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our Services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Regulatory Compliance

We are committed to complying with applicable data protection regulations, including:

• GDPR: General Data Protection Regulation (EU)
• CCPA: California Consumer Privacy Act (California, USA)
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)

If you are a resident of the European Economic Area, California, or another jurisdiction with specific privacy rights, please refer to Section 7 for information about exercising your rights.